Our Quality Commitment

Independence and Quality Commitment

Independence is the reason buyers use us. This page sets out what we commit to, what we do not do, and how we describe our work.

We commit to

Acting only for the client who commissions the work
Declaring any relationship with a supplier before accepting an assignment
Reporting what we find, including results that are inconvenient
Using recognised sampling methods and documented checklists
Keeping client information and reports confidential
Using laboratories accredited to ISO/IEC 17025 for the required methods

We do not

Accept payment, gifts or commission from suppliers being inspected
Act as a trading agent or broker
Change findings at the request of a supplier
Share one client's reports or supplier information with another

Clear terms, clear reports

We are precise about what each piece of work covers. An inspection examines a lot against a specification. An assessment or audit examines a supplier's systems and practices. Laboratory testing measures what is in a sample. Every report states its scope, method and findings, so you know exactly what was checked.